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service & support

What we can do for you

XYC-TEK Customer Service

The XYC-TEK customer service team is currently equipped with more than 200 professional employees.

From technical consulting, visits and sample inspection, customer production line planning and installation, instrument debugging, customer training, equipment maintenance and repair, we provide 7*24 hours a full range of rapid response services.

technical consultation

We are professional in optical vision inspection. And most importantly, we know the people who use them. At the initial stage of our cooperation, we’ll listen carefully to your requirements through an in-depth conversation.

Thinking through your budget and the unique requirements, our engineers will offer you professional guidance on instrument description, technical consultation, technical guidance and customer service.

Sample Test

You can send us the measured sample and the measurement requirements for testing. We measure the sample, export the measurement data, analyze and report to you.

We have intelligent showrooms in Nanjing, Suzhou and Shenzhen with a professional reception team and engineer team.

We provide factory inspection, sample measurement, inspection solution customization and machine testing services.

Inspection Solution Provided

We assist customers in selecting the right standard measurement system or customizing the vision inspection solutions through a variety of channels such as network, telephone, letter, and door-to-door service. 

We offer you everything from one source – development, design, sales and training of our inspection systems, as well as expert software and a comprehensive service package.

customer training

In order to ensure that customers operate the machine efficiently and safely,  XYC-TEK offer the free and complete training by online and offline.

We offer a complete set of machine operation instructions, installation guide, maintenance guide, unloading guide, training guide, etc. by network, telephone, video, email, live chat, and door-to-door service.

Besides, customers can send their workers to Chans vision for learning. Similarly Chans vision can send the engineers to customer factory for training. Such as: basic theory, safety protection, machine operation and maintenance training.

technical support and service

XYC-TEK has a staff of factory engineers available for technical support and service. If you have any problems or requirement, Our skilled staff will diagnose and assist you to fix them in a short time by Email, whatsapp, wechat, teamviewer or phone call. Besides, we will pay attention to your instrument usage and visit your factory regularly.

maintenance

The warranty period of the machine is 1 year with free installation and free training.

XYC-TEK will assign an engineer to follow your machine. If you have any problems, our engineer will diagnose the problems and deal with them by network remote service and online telephone service. Besides, we also can arrive your factory for technical inspections, routine maintenance and inspection of equipment, also solve your doubts.

Do You Want To Boost Your Business?

Drop us a line and keep in touch

Contact Us

XYC-TEK – The provider of automatic optical inspection solutions and systems.

Company
Knowledge Center
Contact
  • Add: 1st Floor, Building 17, Northwest District, Nami cheng, No. 99 Jinjihu Road, Suzhou Industrial Park, Suzhou City, Jiangsu Province
  • Sales Manager:Jack Chen
  • Mobile: +86 15985145412
  • Email: sales@xyc-exp.com
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